According to some reviews online, there used to be a maximum of three to five pros submitting bids on a job, and now there could be as many as fifteen bidders for a single job. Complaint #2 – Too much competitionĪnother complaint is that too many pros are allowed to compete for each lead. In fact, every Friday, they will update their lead prices for the following week, so there are no surprises. One good thing about Thumbtack is that you can see the prices of leads before you ever pay for a single one. If you are worried about lead prices, don’t. This is similar to how Uber adjusts their prices based on demand. But leads are still a bargain, especially when compared to Home Advisor.Īnd now, Thumbtack’s lead pricing actually changes every week depending on the market, the size of the job, and how many pros are available. Has Thumbtack raised the price of leads? Yes, they have. Those higher-priced leads in the complaints are most likely for large contracting jobs like kitchen remodels and home additions, where honestly, $50 for a lead is reasonable. In fact, many handyman jobs cost less than $10 per lead. When I dug deeper, I found out that most leads don’t cost anywhere near $50 or $60. Assuming those reviews are accurate, that’s over a 700% increase in the cost of leads. In one review on, a Thumbtack pro said, “I sent a message to 2 different customers that would have normally been $8-$15 each only to discover (once my card had been charged) that those two bids now cost me $65.”Īnother reviewer mentioned that leads that used to cost $3-$15 now cost $55. Thumbtack announced a new feature called “Instant Match.” As this new feature rolled out, the cost of leads increased significantly. Common Complaints From Thumbtack Pros and Contractors Complaint #1 – Big jumps in the price of leads I’ll talk about the controversial issues around Thumbtack, the pros and cons of using it, how much you can expect to pay for a lead, and tips for maximizing your results if you decide to sign up and test it for yourself. So who should you trust, and most importantly, should you use it to generate leads for your business? That is the ultimate question I’ll answer in this article. People are pissed (as you can see from the 70+ comments at the bottom of this page). I’ve talked to several pro handymen who consistently generate quality leads through Thumbtack, but when you read online reviews, it’s like Thumbtack is out there killing babies or something. In fact, for some people, it has enabled them to start a business in the first place.īut should you use this lead generation service? Thumbtack can be a fast and easy way to get customers and grow your business.
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